TK99 Privacy
Policy

1. Introduction

This Privacy Policy explains how tk99 ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the tk99 platform at tk99.asia and the tk99 mobile application. tk99 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws.

This policy applies to all personal data collected through the tk99 website, mobile app, customer support channels, and any other service operated under the tk99 brand. It covers data collected from registered players as well as from visitors who browse the platform without registering an account.

We review and update this Privacy Policy periodically. The "Last Updated" date at the top of this page reflects when the most recent changes were made. We encourage you to check this page from time to time to stay informed about how tk99 handles your data.

2. Data We Collect

tk99 collects personal data in two ways: data you provide directly when registering and using the platform, and data collected automatically when you interact with the platform. Here is a breakdown of both categories:

Data You Provide Directly

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number (used for account verification, login, and withdrawal processing)
• Payment account details — bKash, Nagad, or Rocket number (used for deposits and withdrawals)
• Identity documents such as National ID or passport (required for account verification when requested)
• Communications you send to the tk99 support team via email or live chat

Data Collected Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation patterns within the platform
• Game session data including games played, bets placed, and session duration
• Login timestamps and session activity logs
• Cookie and tracking data (see Section 6 for full details)

3. Why We Collect Your Data

Every piece of data tk99 collects serves a specific, legitimate purpose. We do not collect data without a clear reason. The table below maps each data type to the purpose for which it is collected and the legal basis for that collection.

4. Who We Share Your Data With

tk99 does not sell your personal data. We share data only with the third parties listed below, and only to the extent necessary for the stated purpose. All third-party service providers used by tk99 are contractually required to handle your data securely and in accordance with applicable data protection standards.

• Payment Processors (bKash, Nagad, Rocket): Your mobile number and transaction amount are shared with your chosen payment provider to process deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
• Identity Verification Services: When account verification is required, your identity documents may be processed by a third-party KYC (Know Your Customer) verification provider. These providers are bound by strict data handling agreements with tk99.
• Regulatory Authorities: tk99 may be required by law to share certain player data with regulatory or law enforcement authorities. This includes reporting suspicious financial activity as required by anti-money laundering regulations.
• Platform Infrastructure Providers: tk99 uses cloud hosting and infrastructure services to operate the platform. These providers may process data on tk99's behalf but are not permitted to use it for their own purposes.
• Fraud Prevention Services: Anonymised or pseudonymised data may be shared with fraud detection services to identify and prevent fraudulent activity across the platform.

5. How Long We Keep Your Data

tk99 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The retention periods below reflect our standard data retention schedule:

• Active account data: Retained for the lifetime of your account plus 5 years after account closure, in accordance with financial record-keeping requirements.
• Transaction records: Retained for 7 years from the date of the transaction, as required by financial regulations.
• Identity verification documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for 3 years from the date of the communication.
• Game session logs: Retained for 2 years from the date of the session.
• Cookie and usage data: Retained for up to 13 months from the date of collection.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to any individual. If you request deletion of your account before the end of a retention period, tk99 will delete all data that is not subject to a legal retention obligation and anonymise the remainder.

6. Cookies

tk99 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can improve it. A cookie is a small text file stored on your device when you visit a website.

tk99 uses the following types of cookies:

• Essential Cookies: These are required for the platform to function. They manage your login session, keep you authenticated, and ensure the platform operates securely. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your preferences such as language settings and display options, so you don't have to set them every time you visit.
• Analytics Cookies: These help tk99 understand how players navigate the platform — which pages are most visited, where players spend the most time, and where they encounter issues. This data is used in aggregate and anonymised form to improve the platform.
• Security Cookies: These help detect and prevent fraudulent activity, including identifying unusual login patterns and suspicious account behaviour.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will affect your ability to use the tk99 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7. Data Security

tk99 takes data security seriously and implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and tk99 servers
• AES-256 encryption for sensitive data stored on tk99 servers
• Multi-factor authentication for all internal staff access to player data systems
• Regular penetration testing and security audits conducted by independent third parties
• Role-based access controls ensuring staff can only access data relevant to their specific role
• Continuous monitoring of systems for unusual activity or potential security incidents
• Secure data destruction procedures for data that has reached the end of its retention period

While tk99 takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that affects your personal information, tk99 will notify you promptly and take immediate steps to contain and investigate the incident.

8. Your Data Rights

As a tk99 player, you have the following rights over your personal data. These rights are genuine and exercisable — contact [email protected] to make any request and we will respond within 30 days.

9. Children's Privacy

tk99 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the tk99 platform in any way.

If tk99 becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and all associated data will be deleted as quickly as possible, subject to any legal obligations that require us to retain certain records. If you believe a minor has registered on tk99, please contact us immediately at [email protected].

10. Changes to This Policy

tk99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we use your data, we will notify registered players via the mobile number associated with their account.

We encourage you to review this Privacy Policy periodically. Continued use of the tk99 platform after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you may request account closure by contacting the support team.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how tk99 handles your personal data, please get in touch. The tk99 support team is available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available from any page on the tk99 platform
• FAQ: tk99.asia/faq

We aim to respond to all data-related requests within 30 days. For straightforward requests such as data access or correction, we typically respond much faster. If your request is complex or involves a large volume of data, we may extend the response period by up to an additional 60 days, in which case we will notify you of the extension and the reason for it.